Refund & Return
We have a 7-day return policy, which means you have 30 days after receiving your item to request a return based on the item being faulty or damaged. We are unfortunately unable to accept returns or refund for food products either opened or closed as TEA REX is a perishable item.
We do not offer refunds or returns on sale items.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll give instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.